Accommodation
Accommodation of Guests at Natur Resort will take place on the basis of their voluntary registration for stay. Upon arrival, guests must present an identity document (ID card, passport, driver’s license, etc.) to the facility operator (at the reception), a copy of which is entered in the Guestbook. The accommodation provider is responsible for protecting the personal data of the accommodated guests. Minors (children) are the responsibility of their legal representative. Only people who do not suffer from an infectious disease can stay in the facility. Minors (persons under 18 years of age) are not entitled to separate accommodation in the Natur Resort. The accommodation provider (at the reception) will issue a confirmation of accommodation and payment of the price for the stay. The services are provided to the Client in the scope and quality specified by Decree No. 419/2001 Coll. on the categorization of accommodation facilities.
Thank you for being responsible
Accommodated guests are obliged to prevent the risk of damage to the facility and its equipment, to prevent fire and to waste electricity unnecessarily throughout their stay.
By handing over the accommodation facility (apartment, holiday home), the Client assumes the inventory of the entire facility, responsibility for the loss, damage or destruction of the accommodation facility’s equipment.
The guest is fully responsible for any damage caused to the property and equipment of the accommodation facility at the time of rental.
The owner is not responsible for things, including money and valuables, that guests bring to the accommodation facility and for damage caused by items left behind. We also ask that you do not leave skis, bicycles and other items in front of the accommodation or in the car. Guests are not allowed to move interior furnishings, make alterations and interfere with electrical or other installations, move dishes and other equipment to another accommodation facility on its premises without the consent of the accommodation provider.
In each accommodation facility, it is absolutely forbidden to use your own electrical appliances, with the exception of devices used for normal use (shavers, hair dryers, laptops, chargers, etc.) During their stay, before the end of their stay and before leaving the facility, guests are obliged to turn off the water taps, turn off the lighting, turn off electrical appliances, extinguish the fire in the indoor and outdoor fireplace, close the windows and lock the doors.
It is completely forbidden to receive guests and their accommodation in the entire facility without the consent and notification of the accommodation provider (reception).
It is forbidden to leave children under 10 years of age unaccompanied by adults inside and outside the building. In the event of an accident or other unforeseen circumstances, the person with whom the child is enrolled is responsible for the child. It is forbidden to use sports equipment intended for the outdoors (balls, tennis rackets, sledges, etc.) in the entire building, as well as to bring sports equipment into the rooms (except for storing it in an appropriate place).
Check-In
Guests can check in daily from 14:00 to 16:00. If you are interested in arriving later (after 16:00), please contact the Natur Resort reception in advance. Upon arrival, an additional accommodation fee, local tax and a refundable deposit of EUR 70 must be paid. You can find the current prices of local tourist tax and additional services in our Price list.
Check-Out
We’re sorry you’re leaving, but on the day of departure, we ask all guests to check out between 08:00 and 10:00. If you want to check out later, please inform the Natur Resort reception at least one day in advance. Late check-out may be charged according to the current price list.
Smoking
Smoking is strictly prohibited in all areas of the accommodation within the Natur Resort, as well as in the reception area. At the same time, it is forbidden to light bonfires near accommodation facilities and in the Natur Resort, except for designated places and bonfires.
We ask guests to comply with these terms and conditions. If you are used to smoking, please smoke outside the resort. If you do not comply with the ban on smoking in the enclosed spaces of our resort and arbitrarily light a bonfire (outside the permitted areas), you risk a financial penalty of €200 by the resort operator.
Invoice
If you are interested in issuing an invoice for your stay and additional services, please report your desire in advance at the Natur Resort reception. Once a fiscal document has been issued, it is not possible to issue an invoice.
Parking
On the premises of the Natur Resort there is a free, unguarded parking lot available for all our guests.
Reception
Reception service is available to guests every day from 8:00 a.m. to 16:00. After 16:00 we will be happy to help you with any urgent matter by phone. The reception provides guests with all the information necessary to spend a pleasant holiday in the High Tatras. We will also be happy to give you tips on excursions, visiting restaurants and local businesses, as well as various types of souvenirs. In addition to souvenirs, guests can also purchase several additional services at the reception, which are listed in the current Price list.
Food
In our resort, guests can eat individually and have a fully equipped kitchen at their disposal in each accommodation facility or they can use the services of our Rock Farm restaurant, which is located directly on the resort premises. Our guests can also use the outdoor fireplace, located on the resort premises, to organize a barbecue or barbecue with family and friends.
Pets at Natur Resort
Staying with a pet is allowed in Natur Resort accommodation facilities for a fee of 10 EUR/day including VAT. We ask guests to respect this decision. In the event of damage to the accommodation facilities of the Natur Resort (inside, outside), the accommodation provider reserves the right to impose a fine in the amount of any damage exceeding the agreed fee.
Contact
Natur Resort
+421 940 510 045
info@naturresort.sk
GPS address and coordinates:
Veľká Lomnica (opposite the golf course), 059 52, Veľká Lomnica
N 49.131146 / E 20.340613
Surroundings
Groceries: Supermarket Sintra (1500 meters)
Bamkomat: Tatra Banka – Sintra (1500 meters)
Petrol station: Slovnaft (4000 meters)
We are very grateful that you have chosen our accommodation facility and we believe that we will not disappoint your trust. If you have any questions or concerns, please contact the reception or reservations department.
We look forward to it and wish you the best days of rest!